bd267 Help Center: Straight Answers Before You Deposit
Deposits, payouts, the identity check and bonus turnover, written in the order you meet them. Read the section that matches the problem, then chat to us if the answer still does not fit.
What this help centre covers
Most questions that reach the bd267 chat team already have a written answer here. The pages follow the order a new player meets them: opening an account, sending money in through bKash or Nagad, reading the bonus terms properly, then getting money back out through the identity check.
Read the section first. It takes two minutes and it usually saves a support round trip, because the answer almost always depends on something only you can see: the wallet number you paid from, the document you uploaded, or the game you played the bonus on.
Times on this page are Bangladesh Standard Time (UTC+06). Every amount is in taka and matches the figure shown inside your bd267 account, so you can quote it when you talk to an agent. Nothing here overrides the terms attached to a specific offer.
Deposits through bKash, Nagad, Rocket and Upay
Mobile wallet deposits are credited automatically, usually in about six minutes. Send from a wallet registered in your own name. A transfer from a friend's bKash account looks fine at deposit time and then blocks the withdrawal, because the payer name has to match the name on the bd267 account.
| Method | Minimum deposit | Time to credit | Fee |
|---|---|---|---|
| bKash | ৳100 | About 6 minutes | None added |
| Nagad | ৳100 | About 6 minutes | None added |
| Rocket | ৳100 | About 6 minutes | None added |
| Upay | ৳100 | About 6 minutes | None added |
| Bank Transfer | ৳100 | About 6 minutes | None added |
bd267 adds nothing on top of what you send. Anything deducted on the wallet side is charged by the operator, so check the confirmation SMS for the exact amount that left your balance.
If the balance has not moved
Wait the full six minutes before you do anything. Then open live chat with three things ready: the wallet transaction ID from the SMS, the number you paid from, and the amount. An agent can trace the transfer and credit the account by hand while you wait.
Only ever pay through the deposit page inside your own account. A payment sent anywhere else cannot be matched to your bd267 balance, and it cannot be refunded either.
Withdrawals, limits and the identity check
The smallest withdrawal is ৳500. Once an account is verified, payouts leave in about nine minutes. Your very first withdrawal can take up to an hour, because the account is being checked against your documents at the same time. The standard daily cap is ৳175,000, and the higher VIP tiers lift that ceiling considerably.
What to send for KYC
Verification is required before your first withdrawal, not before you play. Send one clear photo of a single document from this list:
- National ID Card (NID), both sides, corners visible
- Passport, photo page only
- Driving Licence, photo side
The check normally takes two hours. Blurred photos and cropped edges are the most common reason it stalls, so lay the card flat in daylight and shoot straight down. The name on the document has to match the name you registered, the wallet you paid from, and the account you are withdrawing to.
Releasing the 235% welcome bonus
The first deposit bonus is 235% up to ৳30,000. The bonus does not arrive as cash. It sits in a separate balance and has to be played through 20 times before any of it converts.
A ৳1,000 first deposit earns ৳2,350 in bonus, and 20 times that bonus is ৳47,000 of turnover. Finish the turnover inside the seven-day window and the balance turns into withdrawable cash. Miss the window and the bonus is removed, though your own deposit is unaffected.
The smaller offers
Beyond the welcome offer, bd267 runs a 15% reload bonus on later deposits, a daily cashback of 0.7% on qualifying play, and a referral reward of ৳525 per friend who registers and deposits. Each one carries its own turnover figure, so read the terms attached to the offer before you accept it.
If a bonus looks wrong on your balance, do not keep playing on it. Freeze the account by messaging live chat and let an agent rebuild the calculation from your history.
Login trouble and keeping your account yours
Sign in through the bd267 login page with the mobile number you registered and your password. If the password will not take, use the reset option on that page or ask live chat to start it for you. The reset code goes to the registered number only, so a new SIM means a support conversation and a fresh identity check.
One account per person. Duplicate accounts on the same NID are closed during verification, and any bonus sitting on the second one is cancelled. Sharing a password, or handing an account to someone else to play, has the same result at the payout stage.
Signs to stop and message us
Log out everywhere if the balance moves without you, if a withdrawal address changes, or if a login alert arrives when you were not playing. Live chat can lock the account immediately while the details are checked.
The bd267 app on Android
The app is free, 28 MB, and runs on Android 8.0 and above. The current build is version 2.4.19, last updated on 11 November 2026. Download it from the bd267 app page, then allow installs from your browser when Android asks.
The same account works in the app and in a mobile browser, so you can switch between them mid-session without losing a bonus or a game round. Older phones below Android 8.0 should stay on the browser version, which carries every game in the lobby.
Answers we send in live chat every day
Do I need a bKash account to deposit at bd267?
No. bKash is the most used route, but Nagad, Rocket, Upay and bank transfer all work. The minimum is ৳100 on every method and the balance usually lands within six minutes.
My money left bKash but my bd267 balance is empty.
Give it six minutes first. If nothing arrives, open live chat with the wallet transaction ID, the sending number and the amount. Agents can trace the transfer and credit the account manually.
What is the smallest withdrawal?
৳500. Verified accounts are paid in about nine minutes, while the first withdrawal can take up to an hour because it runs alongside the identity check. The standard daily cap is ৳175,000.
Which documents does the identity check need?
One photo ID: National ID card, passport or driving licence. Upload it before your first withdrawal. The review usually closes inside two hours if the photo is sharp and the name matches.
How does 20x wagering on the welcome bonus work?
The bonus balance has to be played through 20 times before it becomes cash. A ৳2,350 bonus needs ৳47,000 of turnover inside seven days. Finish early and the bonus converts straight away.
Can I hold two accounts?
No. One account per person and per NID. Duplicate accounts found during verification are closed, and the bonus attached to the second one is removed with them.
I forgot my password. How do I get back in?
Use the reset option on the bd267 login page, or ask live chat to start it for you. The code goes to the mobile number registered on the account, never to an email address.
Which games count towards turnover?
Slots and fishing titles carry the most weight and live tables count for less. The terms attached to each offer list the exact weighting, so check before you opt in rather than after.
Is the app free, and will it run on my phone?
Free, 28 MB, and built for Android 8.0 and above. Version 2.4.19 is the current build. If your phone is older, the browser version carries the same lobby and the same login.
How fast does live chat reply?
Chat runs 24/7, including Fridays and public holidays, and most questions are answered within a couple of minutes. Payment traces and document reviews take longer and get a reference number.
What do the VIP tiers actually change?
Cashback and the daily withdrawal ceiling. Plus opens at ৳25,000 of monthly turnover and Elite at ৳280,000, where cashback reaches 1.0% and a personal manager handles your requests.
Does bd267 charge a fee on deposits or withdrawals?
bd267 adds no fee of its own. Any deduction you notice comes from the wallet operator, so compare the confirmation SMS against the amount you typed before you raise it with us.
If the answer you need is not on this page, live chat is open 24/7 and replies in English. New here? Open an account on the bd267 register page, or go back to the home page and look through the lobby first.